Terms of service
General Terms and Conditions
1. Scope of Application
The following General Terms and Conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. A business is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, is acting in the course of its commercial or independent professional activity.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with PluginEnergy GmbH.
By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a confirmation email.
For deliveries to Switzerland, the purchase agreement is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 VAT). MeinEinkauf AG also handles customs clearance, invoicing, and delivery within Switzerland. This service is included in the purchase price and any applicable shipping costs.
To ensure smooth delivery to Switzerland, we would like to inform you, for transparency, that MeinEinkauf GmbH in Konstanz, Germany (DE285677365) is also involved in the supply chain. This does not incur any additional costs for the buyer.
3. Contract Language, Contract Text Storage
The language(s) available for concluding the contract: German, English
We store the contract text and send you the order details and our Terms and Conditions in text form. You can view the contract text in your customer account.
4. Delivery Terms
Shipping Costs
Shipping costs may apply in addition to the prices shown. You can find more detailed information about any applicable shipping costs in the individual offers.
Delivery Options
We ship the products to the delivery address specified during the order process.
Collection from our warehouse is not a standard delivery option in our online shop. It is available only by prior individual agreement with us. We do not accept cash payments, including for individually arranged collection.
We do not deliver to parcel lockers.
5. Payment
The following payment methods are generally available in our shop.
Prepayment
If you select prepayment, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
Credit Card
You enter your credit card details during the order process. Your card will be charged immediately after placing your order.
PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order. You will receive further instructions during the ordering process.
PayPal may offer additional payment options in their customer account to registered PayPal customers selected according to their own criteria. However, we have no influence on the availability of these options; any additional individually offered payment methods will affect your legal relationship with PayPal. You can find further information in your PayPal account.
Klarna
Upon completion of the order
6. Warranty and Guarantees
6.1 Statutory Warranty Rights
The statutory warranty rights apply.
6.2 Guarantees and Customer Service
Information on any applicable additional guarantees and their specific terms and conditions can be found with the product and on dedicated information pages in the online shop.
7. Dispute Resolution
We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.