Refund policy

General Information

a) To process your request to withdraw as quickly and easily as possible, please do not send any goods to our office address at Hinter der Kirche 16, 72293 Glatten, Germany. You will receive the correct return address from our support team.

b) Please include the return form or invoice in the package – this will allow us to process your return more quickly.

c) If you require assistance with the return shipment due to the size of the package, please contact our support team to minimize your costs.

d) Please return the goods to us in their original packaging with all accessories. If necessary, use protective outer packaging. If you have not kept the original packaging, please ensure adequate protection against damage during transport by using suitable packaging.

e) Points a) to d) are not prerequisites for the effective exercise of your right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), take possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us (PluginEnergy GmbH c/o Novarail, Hinter der Kirche 16, 72293 Glatten, Germany, (not the return address), widerruf@novarail.eu, Telephone: +49 7443-9699965) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not obligatory. Please include a copy of the invoice or the completed cancellation form in the package – this will help us process your return more quickly.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our standard, least expensive delivery option), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will generally use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back undamaged and have inspected their condition.

You must return the goods to one of our warehouses without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. You will receive the exact address when your withdrawal is processed.

The deadline is met if you send the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods. For goods that, due to their nature, cannot normally be returned by post, these costs amount to approximately €50. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

– To PluginEnergy GmbH c/o Novarail, Hinter der Kirche 16, 72293 Glatten (not the return address), Germany, widerruf@novarail.eu

– I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following

goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if submitted on paper)– Date

(*) Delete as appropriate.

Special Notes

If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided both contracts constitute a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender uses our services for the financing. If the loan has already been disbursed to us when the withdrawal takes effect, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the withdrawal or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives).

If you wish to avoid any contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to do so.